Terms and conditions | Wendy KoensNL Den Haag Ik help jou om de cirkel van diepgewortelde overtuigingen en patronen te doorbreken en te transformeren naar kracht, zelfliefde en authentieke zelf.

TERMS AND CONDITIONS

1. Applicability
These general terms and conditions apply to all services offered on this website by Wendy Koens, registered with the Chamber of Commerce under number 80063349. By using this website and booking services, you agree to these general terms and conditions. If you do not agree to these terms and conditions, you should not use our website and services.

2. Nature of the services
We offer RTT hypnotherapy, but we are not doctors or psychologists. Our services are intended for personal development, well-being and self-improvement. Our services are not a substitute for medical or psychological treatments. If you need medical or psychological care, we recommend that you contact a qualified healthcare provider.

3. Confidentiality
We treat all information you share with us confidentially. Any personal information you provide will be protected in accordance with our privacy policy. We will not share your personal information with third parties without your permission, unless required by law.
The therapist keeps a file of notes of the sessions held and other relevant documents, which can be inspected by the client upon request. The file (or part of it) is then copied. This is free of charge (except for excessive requests). As of January 1, 2020, the file will be kept for a total of 20 years in accordance with the legal retention period. There is also a right of access for surviving relatives. As far as the care provider's obligation to provide information is concerned, there is an addition, namely: the focus will be on deciding “together” about the treatment with the patient/client.
The therapist adheres to a duty of confidentiality. Data from the client will only be handed over or communicated to third parties (doctors and other therapists) with his express approval.
If the client, his GP or other practitioner requires a written report of the treatment process with the client, an invoice will be sent to the client. This invoice covers a maximum of one hour of labor at the rate agreed in the agreement with the client.

4. Appointments and payment
To book a service, you must make an appointment via our website or contact us by telephone. Payment for the services must be made in advance, unless otherwise agreed. All prices are stated in Euros and include any taxes, unless stated otherwise.
If the client has agreed on a new date for a follow-up session after the introductory consultation, this constitutes a treatment agreement.
This treatment agreement is recorded in writing
The treatment agreement is twofold;
The therapist and the client enter into a relationship with each other for a certain period of time in the therapist-client relationship.
The treatment relates to the request for help and treatment goals presented by the client. These can be adjusted or specified during the process. The agreement can be terminated in the following ways or due to the following circumstances: Therapist and client determine in joint consultation that no more sessions are needed; Client indicates verbally, in writing or via e-mail that they no longer wish to arrange sessions; The therapist indicates, verbally, in writing or via e-mail, that he will no longer provide sessions. The client repeatedly fails to adhere to the general provisions of this treatment agreement or to agreements made during the sessions. are made between the client and the therapist; The therapist is of the opinion that, in connection with the client's problems and the therapist's competence, the therapist is not competent to guide the client. This is in any case the case if the problem is directly related to contraindications. The agreement ends by operation of law if no session has been agreed for a period of longer than three months after the last session, unless expressly agreed otherwise between the therapist and client When entering into the agreement, an amount per session (package) is agreed for a session to be held.

5. Cancellation and refund
If you wish to cancel or change an appointment, you must notify us at least 24 hours before the scheduled appointment. For cancellations within 24 hours of the scheduled appointment, we reserve the right to charge the full amount. Refunds will not be issued for services already provided.

If the client experiences no transformation at all after a trajectory, an additional trajectory can be discussed.
The therapist may decide during the session to stop the session if the client appears to be under the influence of alcohol and/or drugs. The costs for this session will still be charged.

6. Limitation of Liability
We strive to provide our services with the utmost care. However, we are not liable for any damage, direct or indirect, resulting from the use of our services. The use of our services is at your own risk.
Clients with epilepsy or any person with a diagnosis from the spectrum of 'psychotic disorders' or 'complex personality disorders' should not undergo hypnosis (contra indication). The therapist accepts no liability for this. If you have any questions about this or any uncertainty, it is important to be open about this. The information, techniques, methods and recommendations from/by the therapist are not intended as a substitute for diagnosis and treatment by a qualified doctor, nor is it intended to replace the treatment of encouraging conditions by persons who are not qualified. If you are using Rapid Transformational Therapy while under medical treatment for any condition, do not change your prescribed medications without your doctor's approval. If in doubt, you should seek medical advice. The therapist has given due care and attention to the information provided during this therapy session and this information is provided in good faith. The information provided is not intended as medical advice. Always consult your doctor before changing medication and evaluating treatment alternatives. The therapist is not liable for any adverse consequences that arise because the client has provided incorrect or incomplete information, or because the client has known and available information in medical files. from a doctor/specialist or other practitioner has not provided. The therapist has full professional liability insurance and public liability insurance with BGI.UK.

7. Intellectual Property
All content on our website, including but not limited to texts, images, e-books, PDFs, audio recordings, logos and videos, is our property or is used with permission from the owner. You may not copy, reproduce, modify or distribute our content without our written permission.

PRIVACY DECLARATION

Wendy Koens respects the privacy of visitors to this website, in particular the rights of visitors with regard to the automated processing of personal data. To ensure complete transparency with our customers, we have therefore formulated and implemented a policy with regard to these processing operations themselves, their purpose and the possibilities for data subjects to exercise their rights as best as possible.

For all additional information about the protection of personal data, please visit the website of the Dutch Data Protection Authority:https://autoriteitpersoonsgegevens.nl/nl.

Until you accept the use of cookies and other tracking systems on the website, we will not place non-anonymized analytical cookies and/or tracking cookies on your computer, mobile phone or tablet. By continuing to visit the Website you accept the following terms of use.

The current version of the privacy statement available on the Website is the only version that applies as long as you visit the Website, until a new version replaces the current version.

1. Legal provisions

Website (hereinafter also “the website”): www.wendykoens.com

Responsible for the processing of personal data (hereinafter also: “The administrator”): Wendy Koens, registered with the Chamber of Commerce under number: 80063349.

2. Access to the website

Access to the website and use is strictly personal. You will not use this website or the data and information provided on it for commercial, political or advertising purposes, or for any commercial offers and in particular not for unsolicited electronic offers.

3. The content of the website

All brands, images, texts, comments, illustrations, (animation) pictures, video images, sounds, as well as all technical applications that can be used to make the website function and more generally all parts used on this site, are protected by law due to intellectual property rights. Any reproduction, repetition, use or modification, in any way whatsoever, of the whole or just part of it, including the technical applications, without the prior written permission of the controller is strictly prohibited. If the administrator does not immediately take action against any infringement, this cannot be interpreted as tacit consent or a waiver of legal action.

4. Management of the website

For the proper management of the website, the administrator can at any time:

suspend, interrupt or restrict access to all or part of the website for a certain category of visitors

remove any information that may disrupt the functioning of the website or is contrary to national or international law or is contrary to internet etiquette

have the website temporarily unavailable in order to carry out updates

5. Responsibilities

The administrator is under no circumstances responsible for failures, disruptions, difficulties or interruptions in the functioning of the website, as a result of which the website or any of its functionalities are inaccessible. The way in which you connect to the website is your own responsibility. You must take all appropriate measures to protect your equipment and your data against, among other things, virus attacks on the Internet. You are also responsible for the websites and data that you consult on the internet.

The administrator is not liable for legal proceedings against you:

due to the use of the website or services accessible via the internet due to violation of the terms of this privacy policy

The administrator is not responsible for any damage that you incur yourself, or that third parties or your equipment incur as a result of your connection to or use of the website. You will refrain from any action against the administrator as a result.

If the manager becomes involved in a dispute as a result of your use of this website, he is entitled to recover from you all damage that he has suffered and will suffer as a result.

6. Collecting data

Your data is collected by the administrator and (an) external processor(s). Personal data means: all information about an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic , psychological, economic, cultural or social identity.

The personal data collected on the website is mainly used by the manager to maintain relationships with you and, if applicable, to process your orders.

7. Your rights regarding your data

Pursuant to Article 13(2)(b) GDPR, everyone has the right to inspect and rectify or delete his personal data or limit the processing concerning him, as well as the right to object to the processing and the right to data portability. You can exercise these rights by contacting us at wendy@wendykoens.com.

Any request for this must be accompanied by a copy of a valid proof of identity on which you have signed and stating the address at which you can be contacted. You will receive an answer to your request within 1 month after the submitted request. Depending on the complexity of the requests and the number of requests, this period can be extended by 1 month if necessary.

8. Processing of personal data

In the event of a violation of any law or regulation, of which the visitor is suspected and for which the authorities require personal data that the administrator has collected, these will be provided to them after an explicit and reasoned request from those authorities, after which these personal data will no longer be stored. fall under the protection of the provisions of this privacy statement.

If certain information is necessary to access certain functionalities of the website, the controller will indicate the mandatory nature of this information at the time of requesting the data.

9. Commercial offers

You can receive commercial offers from the administrator. If you no longer wish to receive this, please send an email to the following address: wendy@wendykoens.com.

If you come across any personal data while visiting the website, you must refrain from collecting it or from any other unauthorized use as well as from any act that constitutes an infringement of the privacy of that person(s). The manager is under no circumstances responsible in the above situations.

10. Data retention period

The data collected by the website operator is used and stored for the period as determined by law.

11. Cookies

A cookie is a small text file that is placed on the hard drive of your computer when you visit our website. A cookie contains data so that you can be recognized as a visitor each time you visit our website.

It is then possible to set up our website specifically for you and make logging in easier.

We use the following types of cookies on our website:

Functional cookies: such as session and login cookies for keeping track of session and login information.
Anonymized Analytical cookies: to gain insight into visits to our website based on information about visitor numbers, popular pages and topics.

In this way we can better tailor communication and information provision to the needs of visitors to our website. We cannot see who visits our websites or from which PC they visit takes place.

No other cookies

When you visit our website, cookies from the controller and/or third parties may be installed on your equipment.

For more information on the use, management and deletion of cookies for each control type, we invite you to consult the following link: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoontv-en-post/cookies#faq

12. Images and products offered

No rights can be derived from the images associated with the products offered on the website.

13. Governing Law

Dutch law applies to these conditions. The court of the manager's place of business has exclusive jurisdiction in any disputes regarding these conditions, unless a legal exception applies.

14. Contact

For questions, product information or information about the website itself, please contact: wendy@wendykoens.com.

These general terms and conditions and privacy statement apply since July 2023 until further notice.